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Store policy

Short and simple. When you order from Golden Star Imports, you agree with this policy.

1. Orders and prices

You pay by bank transfer or in cash. We do not accept cards.
In-stock items: full payment before delivery, or at pickup. Cash is possible at pickup.
Import orders: a 75% advance starts the order. The rest is paid before delivery, or at pickup.
Your order is confirmed when we have received your payment.

We order the part after your advance has arrived.
The delivery time depends on the part and where it comes from. We agree it with you for each order.
Delays at the supplier, in shipping or at customs can happen.
Once we have ordered an import part from the supplier, the order cannot be cancelled and the advance is not refunded.
If we cannot get the part, you get your money back in full.

Pickup is in Paramaribo. We tell you when your order is ready.
Delivery is in Suriname only. The delivery fee depends on your area and you see it at checkout. It is paid in SRD, on top of the item price.
Please check your order when you receive it.

Please give us your VIN or chassis number, so we can check the part.
Fitment lists on the website are for reference only. If the car details you gave were wrong or incomplete, the order is your responsibility.

In-stock items can be returned within 7 days if they are unused, not installed and in the original packaging.
Import orders, electrical parts, and parts that were installed or damaged after delivery cannot be returned.
Received the wrong item, or a damaged one? Tell us within 48 hours with photos and we will sort it out with you.

A warranty only exists when the manufacturer or supplier gives one on the item to us.
We are a middleman and give no warranty of our own.
If there is a warranty problem, we help: we pass your claim to the supplier and keep you informed. If the supplier does not accept the claim or does not cooperate, there is nothing more we can do.
Used parts have no warranty, unless the supplier states otherwise. The same help applies.
A warranty never covers wrong installation, misuse or normal wear.

We use your name, phone, email and address only to handle your order and to contact you about it. We never sell your data. A delivery driver only gets what is needed to deliver your order.

Questions or complaints? Email or WhatsApp us. We reply within 1 working day.
We may update this policy. The version on this website when you order applies to your order.